AJO Consultant

• Professional Summary

• Senior MarTech Consultant with 5+ years of experience delivering personalized customer journeys using Adobe Journey Optimizer (AJO) in production environments. Strong expertise in journey configuration, campaign execution, and real-time troubleshooting. Proven ability to support high-volume campaign operations, collaborate with cross-functional teams, and ensure seamless delivery of data-driven marketing initiatives.

• Key Skills
• Adobe Journey Optimizer (AJO) – End-to-End Journey Delivery
• Email Campaign Execution & Personalization
• Journey Logic, Scheduling, Quiet Hours & Throttling
• Campaign QA, Testing & Troubleshooting
• MarTech Platforms & Personalization Solutions
• Workfront – Intake, Workflow & Task Tracking
• Audience Segmentation & Data Validation
• Production Support & Campaign Operations
• Cross-functional Collaboration (Analytics, Engineering, Martech)
• Documentation & Process Management
• Relevant Experience

• Senior AJO Consultant / MarTech Specialist
• Client: [Insert Client] | Duration: [MM/YYYY – Present]

• Built, configured, tested, and published Adobe Journey Optimizer (AJO) journeys with a focus on email delivery in live production environments.
• Authored and managed messages, journey logic, schedules, quiet hours, throttling, and versioning to optimize campaign performance.
• Performed comprehensive QA testing and resolved issues related to journey execution, data inconsistencies, and delivery failures.
• Collaborated with analytics, martech, and engineering teams to ensure accurate audience targeting and data readiness.
• Supported day-to-day campaign operations and production support, ensuring stability of active journeys.
• Utilized Workfront for intake management, task tracking, and monitoring delivery milestones.
• Troubleshot and resolved campaign and data-related issues, minimizing downtime and reducing after-hours escalations.
• Maintained detailed documentation for journeys, configurations, and operational decisions.
• Delivered reliable execution support to improve campaign delivery efficiency and performance.
• Tools & Technologies
• Adobe Journey Optimizer (AJO)
• Adobe Experience Platform (AEP) (Familiarity)
• Real-Time CDP (RT-CDP) (Conceptual Knowledge)
• Workfront
• Email Marketing & Campaign Tools
• Additional Highlights
• 5+ years of experience in MarTech and personalization platforms
• Strong expertise in production-level campaign execution and troubleshooting
• Ability to work independently in fast-paced, deadline-driven environments
• Excellent communication and cross-functional collaboration skills

Experience supporting regulated industry environments (e.g., Financial Services) (if applicable)

Work Authorization

Visa sponsorship may be considered on a case-by-case basis in accordance with applicable laws