Commercial Data Change Manager

Key Responsibilities

• Drive cross-functional operational and customer-impact initiatives
• Lead issue resolution, root cause analysis, and corrective actions
• Coordinate project plans, task assignments, and progress tracking
• Partner with Data Governance Leads, Data Domain Owners, Product Managers, and Commercial Excellence teams
• Improve workflows, operational efficiency, and customer experience
• Conduct structured meetings with strong governance and accountability
• Define KPIs and measure operational performance improvements

Required Skills

• Strong understanding of customer experience and operational excellence
• Excellent analytical, problem-solving, and communication skills
• Ability to influence stakeholders in a matrixed environment
• Proven success managing complex multi-stakeholder projects

Qualifications

• Bachelor’s degree in Business, Operations, or related field (MBA preferred)
• 7+ years of experience in program management, operations, or cross-functional leadership roles