IT Senior Support Specialist 3

• We are seeking an experienced IT Senior Support Specialist 3 to provide ongoing technical support for enterprise users, troubleshoot complex end-user issues, and support both front-end and back-end software systems. This role involves system analysis, software modification support, database troubleshooting, and user training in a dynamic technical environment.

Responsibilities

• Provide advanced technical support to end users via phone and on-site assistance
• Troubleshoot hardware, software, and application-related issues
• Support and maintain front-end and back-end third-party software systems
• Analyze user requirements and assist with software modifications/enhancements
• Develop and conduct training for software and hardware users
• Support asset management applications and related integrations
• Work with development and database teams to resolve technical issues
• Maintain system documentation and track assigned support tasks independently
• May lead support activities and assist in training junior staff

Required Qualifications

• High school diploma or GED
• 2+ years of experience in technical support, system/network administration, application support, or related IT fields
• Strong experience providing independent technical support in enterprise environments

Required Skills

• Java or other programming language experience
• JavaScript
• Groovy Script
• XML
• SQL
• Oracle Databases
• Front-end and back-end third-party software support (7+ years)
• JavaScript and Groovy Script (5+ years)

Preferred Experience

Experience supporting enterprise asset management systems

• Strong troubleshooting and analytical problem-solving skills
• Ability to work independently and manage multiple priorities

Work Authorization

Visa sponsorship may be considered on a case-by-case basis in accordance with applicable laws.