Sr. Business Ops Manager
SHIRO APPS
San Diego, CAPosted April 3, 2026
ContractOn-siteMid-level
Required Skills
Business OperationsCustomer SuccessProgram ManagementAnalyticsDashboardsScorecardsAI AnalyticsWorkflow AutomationPredictive Modeling
Work Authorization
US CitizenGreen Card
- Seeking a Sr. Business Operations Manager to drive customer adoption, mitigate risk, and improve satisfaction. Leverage AI-powered tools to scale operations, automate workflows, and enable data-driven decisions.
Key Responsibilities
- Develop and track customer adoption plans
- Use AI analytics to identify at-risk customers and improve engagement
- Collaborate with cross-functional teams to execute adoption initiatives
- Monitor adoption metrics, health scores, and NPS trends
- Prepare dashboards, reports, and executive-ready insights
- Support resource planning, capacity modeling, and operational efficiency
Qualifications
- 3–5 years in business operations, customer success, or program management
- Strong analytical skills and experience with dashboards/scorecards
- Familiarity with AI-powered analytics, workflow automation, and predictive modeling
- Knowledge of customer success metrics (health scores, adoption, NPS)
- Excellent communication, project management, and cross-functional collaboration skills
- Proactive and solutions-oriented mindset