Process Associate – US / Canada Operations
SHIRO BPO Service
Mysuru, KarnatakaPosted March 25, 2026
Full-timeOn-siteEntry-level
Required Skills
BPO OperationsData ProcessingCustomer CommunicationMS OfficeUS ProcessVoice ProcessNon-Voice Process
SHIRO BPO Service is hiring Process Associates for our US and Canada BPO operations.
About the Role
Night-shift position (US/Canada hours) supporting North American clients across back-office operations, data processing, and client communication.
Responsibilities
- Process client requests for US/Canada operations accurately and on time
- Handle email and chat communication with North American clients
- Maintain process documentation and meet SLA timelines
- Meet daily productivity and quality targets
Requirements
- Any degree with strong English communication skills
- Willingness to work US/Canada time zones (night shift)
- Prior BPO experience preferred